Information we collect
We may collect account details, contact information, business information, billing references, support communications, usage information and technical security records. Businesses using the platform may also enter information about their staff, customers, suppliers and delivery contacts.
How information is used
Information is used to provide and secure the service, authenticate users, process subscriptions, support integrations, respond to requests, improve operations, prevent abuse and meet legal obligations.
Business customer data
A subscribed business controls the operational data it enters into its workspace. Wholesale Network processes that information to provide the service and does not make one tenant’s information available to another tenant.
Service providers and overseas processing
We may use reputable infrastructure, payment, email, monitoring and integration providers. Some providers may process information outside Australia. Contractual and technical safeguards are applied where reasonably available.
Security and retention
We use access controls, secure sessions, tenant isolation, audit records and other safeguards appropriate to the service. No internet system is completely risk-free. Information is retained only as required for service delivery, security, dispute management and legal obligations.
Access, correction and complaints
You may request access to or correction of personal information we hold about you. Privacy questions or complaints can be sent to support@wholesalenetwork.com.au. We will respond within a reasonable period and may need to verify identity.
Australian privacy context
This policy is intended to operate consistently with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.
Contact support@wholesalenetwork.com.au. These public documents should be reviewed by an Australian legal professional before commercial launch or whenever business practices materially change.